  Reduce
lead times through supplier performance assessment
Use
trend analysis to formulate and implement business strategy
Quantify
the impact of value added services
The reports produced by InteracT Value
Added Services monitor a variety of service indicators and
business trends. These have proved a valuable measure for
both customers and Fisher Scientific. By sharing information
with our customers we can objectively assess our performance
against agreed standards, target areas for improvement and
make sure business relationships stay on track.
Our mainframe AS400 order processing system
records all transactions, both current and historical, between
Fisher Scientific and its customers. Using a software package
known as Data Warehouse we can pool all of the information
into a single reporting package, giving greater speed and
versatility to report compilation.
The InteracT team invests a great deal
in developing partnerships with customers, analysing needs
and implementing changes. Close observation of trends helps
business relationships advance as planned. Regular reporting
gives customers the opportunity to gauge the success of
our initiatives and provides a reliable method of quantifying
the impact of value added services by incorporating our
data into their own cost analysis.
The business trends we monitor include:
Delivery
performance
E-commerce
take-up, web ordering and purchasing card use
Expenditure
and usage at any reporting level, from individual ship-to
points to whole groups of accounts.
Savings
generated on discounts and special prices
Ordering
analysis, including average order value and line value
Purchase
history, year-on-year comparison
If you would like to discuss your personal
requirements please contact your Account Manager or email:
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