Welcome to the online portal for Technical Support
Fisher Scientific's Technical Support online is the number one resource for anyone working in the scientific environment. Bursting with information it will help to keep your research on track and point you in the right direction.
Contact the Technical Support Team
Monday-Friday 8:00am - 5:15pm
Tel: 01509 555888
Email:
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Search our technical resources and certificate databases for further information on our extensive range of products or simply submit your own technical enquiry. If you are unable to locate a product let us know and we will help you source it. You can also find out more about our servicing organisation and discover how to keep your equipment from becoming extinct.
 Introducing Unity Lab Services, part of Thermo Fisher Scientific. To deliver service solutions without boundaries, programs are offered for all instruments, equipment and laboratory supplies, regardless of vendor. As a laboratory partner, Unity Lab Services provides researchers what they need, when they need it, to maximise their ability to focus on science and drive innovation.
In the United Kingdom, Fisher Scientific offer equipment and pipette service maintenance and calibration, which now forms part of the Unity Lab Services brand.
Contact Unity Lab Services
Tel: 01509 555 125
Fax: 01509 555 544
Pipette maintenance and calibration services:
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Equipment Servicing:
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Technical Support Team
A dedicated team of Technical Support Advisors has been set up to provide anyone working within a scientific environment with the best product and application advice. All of our Technical Support Advisors have been recruited because they are highly qualified in a variety of scientific fields and have first hand laboratory experience. They are here to support and guide you to the fastest, most effective and proficient solution to your enquiry.
So if you have a question, are stuck and need help or are simply confused, we are here and ready to respond to your enquiries.
Areas of Technical Expertise
BIOREAGENTS
Providing a variety of specialist knowledge across our product range for main brands including Life Technologies, Macherey-Nagel, Oxoid, GE Healthcare, Fisher Bioreagents and Thermo Scientific brands such as Pierce, Hyclone, Abgene, Dharmacon. Areas of specialist knowledge include amplification (PCR, primers), antibodies (immunology), cloning and transfection, electrophoresis (blotting/hybridisation/microarray), nucleic acid expression, purification & quantitation, protein expression, protein purification & quantitation.
CHEMICALS AND CHROMATOGRAPHY
Offering a breath of expertise across main brands including Fisher Chemicals, Acros Organics, Maybridge, Chromacol Ltd and Spex Certiprep. Areas of specialist knowledge include chromatographic techniques such as HPLC, GC, TLC as well as reference standards, detergents/disinfectants, gas cylinders and regulators.
CONSUMABLES
Supplying a great deal of knowledge across many brands including Corning, Nalgene, Nunc, Millipore, Whatman, Eppendorf, Fisherbrand. Areas of specialist knowledge include cell culture, liquid handling, dialysis, filtration, tubing, cryogenics and cell storage.
EQUIPMENT AND SAFETY
Offering a comprehensive understanding of main brands including Fisherbrand, Brady, Kimberly-Clark, 3M, Ansell, Bio-Tek, IKA, Memmert, Eppendorf, Syngene, UVP, Grant and Thermo Scientific brands such as Barnstead, Haake, Heraeus, Orion, Revco, Russell. Areas of specialist knowledge include centrifugation, labelling, homogenisation, microscopy, pH testing, pumps, weighing, temperature maintenance (fridges, freezers, water baths, ovens, block heaters etc)
How Technical Support can help you
The technical Support team are here and ready to respond to your enquiries. We can help you:
- Source a suitable product for your application
- Certificate requests (Certficate of Analysis, Certificate of Conformity)
- With requests for MSDS's
- With requests for TSE/BSE statements
- With requests for shelf life / re-test dates / expiry dates for chemical products
- With requests for specification sheets/data sheets
- With requests for product manuals
- If a product is not performing as expected
- Troubleshoot if you are having problems with your protocol/experiment
- Find a suitable alternative if a product is out of stock
- With general enquiries on any of our product ranges
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