FAQ's

 

Fisher Scientific  FAQ's System Issues
System Issues 

A. The connection between your computer and the computer where the web pages are stored has many different physical elements. All of these elements contribute to the overall speed you see pages on your browser, some are listed below.

Your computer processor speed
Your computer modem or network connection speed
Your telephone line type and distance from an exchange
The browser you are using, e.g. Internet Explorer, Netscape etc
The speed the pages are delivered

Other factors that affect the speed are more traffic related and can cause parts, or the entire web to be slow e.g.

Time of day, once America is awake the web speed can slow.
Popularity of the site, the recent release of the UK 1901 census has resulted in unprecedented demands on the delivering site, and the web.

As you can see many factors can affect the speed you see pages. We have designed the site to be as fast as possible and have tested the site on different computers with different browsers to try and identify any problems and maximize speed.

If you find our web site pages slow to load we can try and help, but need a few vital pieces of information.

Key Information
Your computer and processor speed?
eg Dell, Pentium II 400Mhz This can usually be found on the first screen your computer produces when started.

Your connection speed, from a modem or network connection?
eg network 512K or modem 45,000bps This can be found from your network administrator or by clicking on the internet connection icon in the task bar ( bottom right of the screen).

Your browser and version ? eg Internet Explorer  version 6.00 This can be found under Help and then About xxx on your browser toolbar.

Time that the fisher.co.uk page takes to load fully, in seconds? Eg 10secs The page is fully loaded when the word ‘Done’ appears in the bottom left corner of the browser window.

The time of day you performed the test?
e.g. 12:00 Thursday 12 Jan 2002

For registered users with contract pricing, the contract price is displayed right on the screen. At times when the Fisher ordering system is off-line, list price only will appear on the screen—your contract price still applies. For all others, the price displayed is the current list price.